Avaya PARTNER - External Hotline

PARTNER Phone Administration Page 72
- Issue 1b (22 February 2010)IP Office PARTNER Version
8.5 External Hotline
Use this feature to identify an extension as being an external hotline extension. When a user lifts the handset of an
external hotline extension, a stored external number is automatically dialed. The external number might be, for example,
a frequently called service bureau. The external hotline must be a single line telephone without a dial pad.
· Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed
number immediately (for example, if many of the tip/ring devices connected to your system dial out at the same
time).
· You can identify several extensions as external hotlines.
· Do not assign an external hotline to extensions 10 or 11.
· Use Hotline to identify an internal hotline extension.
· Use Line Assignment to assign outside lines to the external hotline extension and Automatic Line Selection
to set the extension to select outside lines first. If your use of the external hotline requires immediate dialing of
the programmed number, assign a line for use only by this extension.
· Set line ringing to no ring for all lines assigned to the external hotline to prevent incoming calls from ringing at
the extension.
· Make sure there are no call or line restrictions assigned to an external hotline.
· Do not use station lock at an external hotline because it will prevent the outside number from being dialed.
· Remove external hotlines extensions from Night Service Group Extensions , Calling Group Extensions and
Hunt Group Extensions .
· Do not assign Forced Account Code Entry to the external hotline.
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