Avaya PARTNER - Caller ID Log All Calls

PARTNER Phone Administration Page 47
- Issue 1b (22 February 2010)IP Office PARTNER Version
System Changes: Recall Timer Duration
5.2 Caller ID Log All Calls
Caller ID is available on system display telephones and single-line display telephones on all lines for which you subscribe
to Caller ID service. Caller ID information is the caller’s telephone number (and name, if available). When active on a call,
you automatically receive Caller ID information for the duration of the call. When an extension is idle, you receive Caller
ID information for a call coming in to your extension. This feature requires no special programming; however, you must
subscribe to Caller ID service (if it is available) on a per-line basis from your local telephone company and connect Caller
ID lines to the system.
· You receive both the caller’s number and name on a two-line display telephone while the call is ringing. The
TransTalk telephones only receive either the caller’s number or the caller’s name, depending on the status of the
Caller ID Name Display feature.
· Individuals with Call Waiting from the local telephone company do not receive Caller ID information for the second
call.
· Not all calls on Caller ID lines are displayed. This varies by local telephone company. When Caller ID information is
not captured, the system date and day (default) appears instead.
· Caller ID is unavailable on T1 lines.
· The incoming telephone number replaces the system date and time display on system telephones for the duration
of the call. An out-of-area message (- - - - - - - - - - - -) appears if a call is being dialed from a region that does
not support Caller ID. A privacy message (Priv.) appears if the caller has blocked transmission of Caller ID
information.
· Any users who have access to Caller ID line(s) receive Caller ID information on their system display telephones or
single-line display telephones. You can restrict users from viewing Caller ID information by using the following:
· For ringing calls, you can block Caller ID from being displayed at specific extensions by restricting access to
the Caller ID lines.
· For active calls, you can activate Privacy at your extension to prevent other users from joining your calls and
from accessing the Caller ID information displayed at your extension.
· For held calls, use Hold to prevent other users from picking up your held call and from accessing the Caller ID
information associated with the held call.
· There are two ways to inspect Caller ID lines:
· If you are active on a call, you automatically get Caller ID information for that call. However, If you want to
view Caller ID information for a second call without ending the active call or putting it on hold, use Caller ID
Inspect.
· If you are not active on a call, you can press line buttons to view Caller ID information for those lines.
However, keep in mind that if you pick up the handset, you will join or answer the call shown on the display.
· Caller ID information does not display for extensions active on Conference Calls.
· If you receive a call routed to your extension by Direct Extension Dial, a voice messaging system or auto
attendant, the Caller ID information is passed to your extension when you answer the call.
· If you transfer a call, the Caller ID information is passed to the destination extension.
· If you send calls for Call Coverage, the Caller ID information is not passed to the covering extension. “Coverage
Call for XX” appears instead so the user at the covering extension can identify the person for whom the call was
originally intended.
· Caller ID information is displayed if you join a call; however, you cannot join a call at any extension that has
Privacy activated.
· Caller ID information is displayed if users pick up calls with Direct Line Pickup—Active Line, Call Pickup or Group
Pickup.
· For incoming calls, Caller ID information appears only when a call is audibly alerting at an extension. This means
that extensions with Do Not Disturb activated or extensions that have lines with Line Ringing set to No Ring do not
receive Caller ID information. However, Caller ID information is displayed once the call is answered or if the line is
preselected.