PARTNER Phone Administration Page 74
- Issue 1b (22 February 2010)IP Office PARTNER Version
8.6 Internal Hotline
Use this feature to identify an internal hotline extension and its alert extension. When a user lifts the handset of the
hotline telephone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension
can be the same or different for multiple hotline extensions.
Use a single-line telephone as the hotline telephone since this feature makes use only of the telephone’s intercom. The
alert extension can be any type of telephone; or it can be the loudspeaker paging system so the hotline telephone can be
used to make announcements over the loudspeaker.
For example, a supermarket installs a hotline telephone at its meat counter. When a customer uses the hotline telephone,
the butcher’s telephone rings. If the loudspeaker paging system is programmed as the alert extension, a sales clerk could
request a “price check” over the loudspeaker simply by lifting the handset of the hotline telephone.
· The same extension cannot be assigned as an internal hotline extension and a door phone extension. Assigning
a door phone extension as an internal hotline extension cancels the door phone setting.
· You should not assign hotline telephones to extension 10 or 11.
· The hotline telephone can receive transferred calls (but the user at that extension should not pick up the handset
until the telephone rings).
· To prevent outside calls from being made or received on the hotline telephone, use Line Assignment to remove
all outside lines.
· Set Automatic Line Selection for the hotline extension to intercom only.
· Remove hotline extensions from Night Service Group Extensions , Calling Group Extensions and Hunt Group
Extensions .
· Use External Hotline to identify an extension that automatically dials a programmed outside number when a
user lifts the handset.
To program a hotline extension and its alert extension (ETR 18D/34D)
1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses
of Intercom 1. System Administration: is shown on the display.
2.Dial #603. The phone displays Internal Hotline Ext.
3.At the Extension: prompt enter the hotline extension number.
4.At the next Extension: prompt enter the alert extension number.
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place
it back in the cradle.
To program a hotline extension and its alert extension (1408/1416 Phone)
1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.
2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press
Select.
3.Use the up or down arrow buttons to scroll the display to Auxiliary Equipment. When displayed, press
Select.
· Alternatively, dial # and the same code as used by ETR phones for system administration .
4.Use the up or down arrow buttons to scroll the display to Internal Hotline Ext. When displayed, press
Select.
5.At the Extension: prompt, enter the hotline extension number.
6.Enter the alert extension number. Alternatively use the left or right arrow icons to toggle through the settings
or Clear to remove the current setting.
· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.
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