Avaya PARTNER - Hunt Groups

PARTNER Phone Administration Page 92
- Issue 1b (22 February 2010)IP Office PARTNER Version
11.2 Hunt Groups
For extensions in a hunt group, an incoming call to that group hunts for the first available extension. The system
supports up to six hunt groups, using the group numbers 771 to 776.
· Any number of extensions can be assigned to each hunt group. In addition, extensions can be in more than one
hunt group.
· You can include multiple fax machines or answering machines in a hunt group.
· If a ringing call to the hunt group is not answered within three rings, the call moves to the next idle extension in
the hunt group.
· If users in the hunt group leave their desks, they should turn on Do Not Disturb at their extensions so that calls
hunt immediately to the next available extension.
· Hunt Group calls are not eligible for call coverage or VMS coverage.
· For instructions on making outside calls ring directly in a Hunt Group, see Group Call Distribution .
· A call to a busy hunt group can be sent to a hunt group mailbox.
To assign extensions to a Hunt Group (ETR 18D/34D)
1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses
of Intercom 1. System Administration: is shown on the display.
2.Dial #505. The phone displays Hunt Group.
3.At the Group: prompt, enter a group number 1 to 6.
4.Enter the extension number that you want to add to or remove from a group.
5.Enter the appropriate value:
· 1 = Assigned to group
· 2 = Not Assigned to group (the default setting)
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place
it back in the cradle.
To assign extensions to a Hunt Group (1408/1416 Phone)
1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.
2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press
Select.
3.Use the up or down arrow buttons to scroll the display to Groups. When displayed, press Select.
· Alternatively, dial # and the same code as used by ETR phones for system administration .
4.Use the up or down arrow buttons to scroll the display to Hunt Group. When displayed, press Select.
5.At the Group: prompt enter 1 to 6 for the hunt group you want to adjust.
6.At the Extension: prompt enter the extension number whose group membership you want to change.
7.The extension's current group membership is shown.
8.Press 1 (Assigned) or 2 (Not assigned) to change the extension's membership. Alternatively use the left or right
arrow icons to toggle through the settings or Default to return to the default setting (not assigned).
9.Press the up or down arrow buttons to view the setting of another extension if required.
· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.
24
7