If the unit was shipped from our factory more than a calendar year ago, we assume it is not under warranty unless:
There is a warranty registration form on file showing that it has been purchased within the past year under appropriate
conditions.
You send a copy of your purchase invoice indicating warranty status along with the unit.
3. If the unit was used as a demo, the warranty runs from the date that it was received by the dealer. The original purchaser gets the
unexpired portion of that warranty.
When you send a unit for repair, you should indicate whether or not you believe it to be under warranty. If you do not say the unit is
under warranty, we will charge you for the repair and we will not refund unless the charge was caused by an error on our part. If you
believe the unit to be under warranty and you do say it is but we disagree, you will not incur any charges until the dispute is resolved.
Reading the above, you can see that it is to your advantage to send in the warranty registration form when you purchase the unit. If we
know who you are, we can send you updates and notifications, and advise you of our new products. It will also enable you to receive
pre-shipment of certain parts.
Who Performs Warranty Work
The only company authorized to perform work under this warranty is Eventide Inc., Little Ferry, New Jersey. While you are free to give
personal authorization to anyone else (or to work on it yourself), we will not honor claims for payment for parts or labor from you or
from third parties.
However, we and our dealers do try to be helpful in various ways. Our dealers will assist, usually without charge during the warranty
period, in:
Determining whether there is a problem requiring return to the factory.
Alleviating user error or interconnection problems that may be preventing the unit from operating to its full capability.
We are available for email and telephone consultation if the dealer is unable to assist.
If a part is found to be defective during the warranty period and you wish to replace it yourself, we will normally ship the part
immediately at no charge, provided your warranty registration form is on file. We reserve the right to request that the defective part
be returned to us.
Shipping Within the 50 United States
You are responsible for getting the unit to our door at no cost to us. We cannot accept collect or COD shipments.
We will return the unit to you prepaid, at our expense, using an expeditious shipping method, normally United Parcel Service. In areas
not served by UPS we will ship by US Mail.
If you are in a hurry and want us to use a premium shipping method (such as air express, next day air, etc.), be sure you tell us and
agree to pay shipping charges collect. If you specify a method that does not permit collect or COD charges, remit sufficient funds to
prepay shipping.
Shipping Outside the 50 United States
If you purchased the unit from a dealer in your country, consult with the dealer before returning the unit.
If you wish to return the unit to us, please note the following:
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E. LEGALESE
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