13 Problem Solving
252
Problem Solving
13
Problems When Receiving Faxes
The table below lists possible solutions when you are unable to receive a fax.
The image quality
is poor.
The document scanning glass
is dirty.
Clean the document scanning glass.
Refer to "Cleaning the Document Presser and the
Narrow Glass Strip" (P.232).
The fax transmission density
is not correct.
Adjust the fax transmission density.
Refer to "Lighten/Darken" (P.130).
There is a problem with the
receiver.
Check on the problem with the receiver.
Note • Image quality problems can occur
during fax transmission not only due
to problems with the machine, but
also due to problems with the sender
fax machine.
Symptom Possible Cause Remedy
Unable to
communicate
A phone line problem has
occurred.
Use a nearby phone to check whether the line
is working. If you can't make a call, the
problem is the phone line and not the
machine.
The power is not switched ON. The machine can't receive faxes if its power
is not ON. Switch the machine's power ON.
Paper has not been loaded. The machine can't print received faxes when
there is no paper loaded.
The paper has jammed. Check the machine's control panel and
remove any jammed paper.
Refer to "Paper Jams" (P.278).
The machine is in System
Administration mode.
The machine can't receive faxes when in
System Administration mode. Exit System
Administration mode.
The sender did not place the
document correctly.
Check on the problem with the sender.
Note • Fax transmission problems can occur
only due to problems with the
machine, but also due to problems
with the sender fax machine.
Symptom Possible Cause Remedy
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