6.7 Error Messages and Error Codes 277
021-402 The address of the proxy server name is incorrect.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator. If the network works
normally but the error still is not resolved, contact our Customer Support Center.
021-403 Failed to resolve the address of the EP center of Fuji Xerox or EP communication aggregate server.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator. If the network works
normally but the error still is not resolved, contact our Customer Support Center.
021-404 Failed to connect the server or the proxy server. One of the probable cause is that the power of these
servers is switched off.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
• EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP communication
aggregate server configuration, contact our Customer Support Center.
021-405 An error occurred in the SSL communication with the external server.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
021-406 The SSL certificate of the external server is not correct.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
021-407 Failed to authorize the proxy server while connecting to the EP system via the Internet.(Receiving HTTP
status code 407)
Check the followings:
• The login user of the EP proxy server
• The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator. If the network works
normally but the error still is not resolved, contact our Customer Support Center.
021-408 A time out error occurred while connecting to the EP system via the Internet.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
• EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP communication
aggregate server configuration, contact our Customer Support Center.
Error Code Cause/Remedy
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