282 6 Troubleshooting
021-540 The SW upgrade was canceled since the machine power was turned off while downloading the update
file.
If necessary, execute the operation again.
021-541 The SW upgrade cannot be started since an incorrect setting is done to the machine.
Contact our Customer Support Center.
021-542
021-543
An error occurred in the machine.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
021-545 An error occurred while connecting to the EP system via the Internet.
Confirm the contract period of the EP system.
When the error is displayed during the contract period, contact our Customer Support Center.
021-700 The USB cable is unplugged or the USB interface may be out of order.
Confirm that the USB cable is connected and switch off the machine power, make sure that the display
is blank, and then switch on the machine power. If the error still is not resolved, contact our Customer
Support Center.
021-701 The USB interface error occurred.
Retry after waiting for a while or confirm that the USB cable is connected and switch off the machine
power, make sure that the display is blank, and then switch on the machine power. If the error still is not
resolved, contact our Customer Support Center.
021-732 The EP system is not available.
Contact our Customer Support Center.
021-733 The EP system is not available because the use of color is restricted or the number of color pages
reached the maximum.
Contact our Customer Support Center.
024-700 The memory capacity or hard disk required to use the optional feature is not installed.
Switch off the machine power, and then switch it on again after the display goes out. If the error still is
not resolved, contact our Customer Support Center.
024-701 The specified paper type is not compatible with the Face Up/Down Output setting selected.
Specify a paper type that is compatible with the Face Up/Down setting.
024-702 Paper jam occurred while [When Jam Occurs] is set to [Delete Job] in [System Settings].
Remove the jammed paper, and then try printing again.
024-703 Unable to print because the number of booklet pages exceeds the maximum number allowed.
Use paper of less weight. Or, cancel the booklet creation.
024-742 Booklet printing was specified for printer properties, but the number of print pages for the job exceeded
the maximum number allowed for booklet creation.
Change the printer properties setting to split the pages appropriately to create separate volumes, or to
cancel the booklet creation setting.
024-746 The specified paper type is not compatible with the specified paper size, paper tray, output tray, or 2
sided printing.
Confirm the print data.
024-747 Incompatible print parameters are used. The combination of the specified features such as Document
Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is incompatible.
Confirm the print data, and try printing again.
024-775 Booklet printing was specified for printer properties, but the number of print pages for the job exceeded
the maximum number allowed for booklet creation.
Change the printer properties setting to split the pages appropriately to create separate volumes, or to
cancel the booklet creation setting.
025-596
025-597
An error occurred with the hard disk.
Replace the hard disk.
Error Code Cause/Remedy
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