Useful information for Harmonic technical support
4. From your SystemManager platform or client PC, use Windows Explorer to navigate to the following
directory:
\\IPADDR\FSNAME\om(serial_number_of_director)\logs
◦ IPADDR = IP address or host name if using DNS
◦ FSNAME = file system name
5. Locate Badblockhistory.txt and the log file that coincides with the date/time of the failure.
Badblockhistory.txt
Note the naming of the log files: syslog_(server_name)_NNNN_YYYY_MM_DD_hh_mm_ss.log,
where
◦ NNNN = serial number of unit
◦ YYYY = year of log start
◦ MM = month of log start
◦ DD = day of log start
◦ hh = hour of log start
◦ mm = minute of log start
◦ ss = second of log start
What to do next
Once you obtain a Return Authorization Number (RA) from Harmonic Technical Support, email a copy of
the requested file(s) to Technical Support and quote the RA number in the email.
229 Spectrum System 8.4 Installation Guide
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