HP HPE Synergy 12000 Frame User Manual

Creating a support dump fileCreating a support dump file
This procedure describes how to use the HPE Synergy maintenance console to create a support dump file from the local appliance (the
appliance on which the HPE Synergy maintenance console runs) and store it on a USB drive.
If the local appliance is the active appliance in an appliance cluster and if the standby appliance is reachable, the support dump contains
the data for both cluster members. Otherwise, a support dump is created with data for the local appliance only.
The support dump file is encrypted by default.
CAUTION: CAUTION: Creating the support dump file overwrites any existing backup file on the appliance. If possible, refrain from
creating a support dump if you have not copied the backup file to an external location for safekeeping.
PrerequisitesPrerequisites
Minimum required privileges: Infrastructure administrator
Use a USB 2.0 or 3.0 device drive, formatted as an NTFS or FAT32 file system and with only one partition. If necessary, use a
computer to format the USB drive.
The USB drive must have enough free space (typically 1 GB to 4 GB) to store the support dump file.
Creating a support dump file from the HPE Synergy maintenance consoleCreating a support dump file from the HPE Synergy maintenance console
ProcedureProcedure
1. Ensure that the USB drive is installed in the USB port of the local appliance.
IMPORTANT: IMPORTANT: Do not remove the USB drive until the operation is complete and the Synergy maintenance console
advises that it is safe to remove the drive.
2. Use the appliance console to access the HPE Synergy maintenance console main menu.
3. Select Support dumpSupport dump.
A new set of commands appears.
4. Do one of the following:
Select Create support dumpCreate support dump to create a support dump and copy it to the USB drive.
Select Download existing support dumpDownload existing support dump to copy a support dump from the appliance to the USB drive.
5. Wait until the support dump file is copied. There is a message on the screen stating that the support dump was successfully
completed and that it is safe to remove the USB drive.
Creating a support dump file 162

HP HPE Synergy 12000 Frame Specifications

General

Form Factor	Rack-mountable
Maximum Compute Modules	12
Management Module	HPE Synergy Composer
Cooling	Redundant fan modules
Power Supply	Redundant power supplies
Networking	HPE Synergy 12000 Frame Interconnect
Product Type	Blade Enclosure
Width	44.5 cm
Compliance	FCC, VCCI, BSMI, CCC, KCC, RoHS
Depth	36.25 in (92.08 cm)