●
Place the printer on a sturdy, level surface.
●
Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
●
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Visually inspect the cartridge
Follow these steps to inspect each cartridge.
CAUTION: Do not touch the gold-colored metal contacts on the edge of the cartridge. Fingerprints on the metal
contacts can cause print-quality problems.
1. Remove the cartridge from the printer, and verify that there is no debris in the cartridge path.
2. Check to see whether you are using a genuine HP cartridge. A genuine HP cartridge has the word “HP” on it,
or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/
learnaboutsupplies.
3. Look at the gold-colored metal contacts on the cartridge.
●
If you see any scratches, or other damage on the metal contacts, replace the cartridge.
●
If the metal contacts do not appear to be damaged, push the cartridge gently back into its slot until it
locks in place. Print a few pages to see if the problem has resolved.
If you determine that you need to replace a cartridge, look on the cartridge or print the Supplies Status Page to
nd the part number for the correct original HP cartridge.
Relled or remanufactured cartridges
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot inuence their design or control their quality. If you are using a relled or remanufactured
cartridge and are not satised with the print quality, replace the cartridge with an original HP cartridge.
NOTE: If you replace a non-HP cartridge with an original HP cartridge, the printhead will still contain non-HP
ink. The print defect may remain until the printhead is depleted of that ink and is supplied with ink from the
newly installed, original HP cartridge. Depleting the ink may require printing as many as several thousand pages
of normal text.
218 Chapter 9 Solve problems ENWW
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