General Symptom List
186
Printer Power On Resets (POR) by
itself
1. Download the latest code from IBM First (page 231). Power on the printer in download mode and
load flash memory (page 238).
2. Verify that the customer’s power supply is within the specification of the printer.
3. Reseat the flash memory SIMM.
4. Power on the printer. If the problem persists, do the power supply operational check (page 258). If
the power supply fails the check, replace it. If it passes the check, the controller board or microcode
is suspect. Do the following:
5. Save the printer configuration values. (Refer to the
User’s Manual
.)
6. Clear NVRAM (page 237).
7. Download and install the latest code from IBM First (page 231).
8. Power on the printer in download mode and load flash memory (page 238).
a. If you encounter loading problems, go to the appropriate error code for resolution.
b. If you encounter the failure or message that brought you to this procedure, replace the controller
board (page 319). After replacing the controller board, DO NOT make the printer READY, but
proceed immediately to the next step.
9. Download and install the latest code from IBM First (page 231).
10. Power on the printer in download mode and load flash memory (page 238).
11. If you encounter the failure after replacing the controller board, reinstall the original controller board
and contact your DDS and Second Level Support.
Table 5. General Symptom List
Symptom Corrective Action
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