Juniper EX4300 Series

Returning an EX4300 Chassis or Components
IN THIS SECTION
Returning an EX4300 Switch or Component for Repair or Replacement | 342
Locang the Serial Number on an EX4300 Switch or Component | 343
Contact Customer Support to Obtain a Return Material Authorizaon | 353
Packing an EX4300 Switch or Component for Shipping | 354
Returning an EX4300 Switch or Component for Repair or Replacement
If you need to return an EX4300 switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instrucons, see "Locang the Serial Number on
an EX4300 Switch or Component" on page 343.
2. Obtain an Return Materials Authorizaon (RMA) number from JTAC as described in Contact
Customer Support to Obtain Return Material Authorizaon .
NOTE: Do not return any component to Juniper Networks unless you have rst obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in "Packing an EX4300 Switch or
Component for Shipping" on page 354.
For more informaon about return and repair policies, see the customer support page at hps://
www.juniper.net/support/guidelines.html .
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