Juniper EX4300 Series

• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For internaonal or direct-dial opons in countries without toll free numbers, see hps://
support.juniper.net/support.
If you are contacng JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an exisng case, or press the star (*) key to be routed to the next available support
engineer.
The support representave validates your request and issues an RMA number for return of the
component.
Packing an EX4300 Switch or Component for Shipping
IN THIS SECTION
Packing an EX4300 Switch for Shipping | 354
Packing EX4300 Switch Components for Shipping | 356
If you are returning an EX4300 switch or component to Juniper Networks for repair or replacement,
pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
• Followed all the steps listed in Contact Customer Support to Obtain Return Material Authorizaon .
• Retrieved the original shipping carton and packing materials. Contact your JTAC representave if you
do not have these materials, to learn about approved packing materials. See Contact Customer
Support to Obtain Return Material Authorizaon .
• Ensure you understand how to prevent electrostac discharge (ESD) damage. See Prevenon of
Electrostac Discharge Damage .
This topic describes:
Packing an EX4300 Switch for Shipping
Before you pack the switch:
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