Kval 994-X - Getting Help from KVAL

Getting Help from KVAL
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KVAL 994-X Operation/Service Manual
Getting Help from KVAL
Before you seek help, first try the troubleshooting procedures. Follow the procedures below.
If you are unable to resolve the problem:
1. Locate the machine’s Specification Plate and record the serial number, 3 phase
volts, electrical print number, and air print number.
Serial Number
3 phase volts
Electrical Print
Air Print
2. Contact our customer support team:
• In the U.S and Canada, call (800) 553-5825 or fax (707) 762-0485
• Outside the U.S. and Canada, call (707) 762-7367 or fax (707) 762-0485
• Email address is service@kvalinc.com
• Hours:
6:00 AM to 4:00 PM Pacific Standard Time, Monday through Thursday
6:30 AM to 1:30 PM Pacific Standard Time, Friday
On-Line Help
On machines with a Beckhoff
®
PLC and an internet connection, our service team are able to con-
nect, run, and troubleshoot your machine. Ask about this procedure when calling are service team
Product Return Procedure
If you’ve contacted Kval for help and it is determined that a return is necessary, use the procedure
below to return the machine or part.
Note: Non-Warranty returns are subject to a 15% restocking charge.
1.
Obtain the packing slip and/or invoice numbers of the defective unit, and secure a
purchase order number to cover repair costs in the event the unit is determined to be
out of warranty.
2. Reason for return: Before you return the unit, have someone from your organization
with a technical understanding of the machine and its application include answers to
the following questions: