Action Yes No
Step 17
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start.
Does the motor run?
Contact the next
level of support.
Go to step 18.
Step 18
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 19. The problem is
solved.
Step 19
a Replace the motor. See “Motor (duplex/MPF) removal” on
page 369.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (MPF/pass-through): Paper (tray 2) failed to arrive service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the tray for overfilling.
Is the tray overfilled?
Go to step 4. Go to step 5.
Step 4
Remove the excess paper from the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the paper condition in the tray.
Is the paper crumpled or damaged?
Go to step 6. Go to step 7.
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Diagnostic information
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