Actions Yes No
Step 4
Reseat the cable on the JFB1 connector on the controller board.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Measure the voltage of pin 1 of the JFB1 connector on the controller
board.
Is the voltage equal to +24 V AC?
Go to step 7. Go to step 6.
Step 6
Replace the controller board. See
“Controller board removal” on
page 409.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Measure the voltage of pin 1 of the JHS1 connector on the controller
board.
Note: Pin 2 is GND.
Is the voltage equal to +5 V AC?
Go to step 8. Go to step 9.
Step 8
Replace the flatbed. See
“Flatbed removal” on page 435.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the controller board. See
“Controller board removal” on
page 409.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
ADF rattling noise service check
Actions Yes No
Step 1
Reinstall the ADF separator roller.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Replace the ADF separator roll.
Does the problem remain?
Go to step 3. The problem is
solved.
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Diagnostic information
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