Action Yes No
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Go to step 8. Go to step 6.
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 8
Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
201 paper jams
201 paper jam messages
Error code Description Action
201.91 Paper remains detected at the sensor (fuser
buckle).
See
“Sensor (fuser buckle) jam service
check” on page 84.
Sensor (fuser buckle) jam service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
7528
Diagnostic information
84
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