Action Yes No
Step 11
a Replace the motor (550-sheet tray pass‑through). See “Motor
(550-sheet tray pass‑through) removal” on page 445.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (MPF/pass-through): Paper (tray 4) failed to arrive service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the paper path in tray 3 for paper jams and fragments.
Is the paper path free of jams and fragments?
Go to step 5. Go to step 4.
Step 4
Remove the paper jams and fragments.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (MPF/pass‑through).
Does the sensor status change while toggling the sensor?
Go to step 8. Go to step 6.
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the sensor for damage and replace if necessary.
Does the problem remain?
Go to step 8. The problem is
solved.
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Diagnostic information
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