Action Yes No
Step 17
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b Find the motor (Pass-through (tray 3)), and then touch Start.
Does the motor run?
Go to step 20. Go to step 18.
Step 18
Reseat the motor cable, and then check the motor for misalignment
and damage.
Is the motor properly installed and free of damage?
Go to step 20. Go to step 19.
Step 19
Reinstall or replace the motor. See
“Motor (550-sheet tray
pass‑through) removal” on page 445.
Does the problem remain?
Go to step 20. The problem is
solved.
Step 20
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (tray 3 pass-through): Paper failed to arrive service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 5. Go to step 4.
Step 4
Replace the paper or change the paper size setting in the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
7528
Diagnostic information
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