Action Yes No
Step 10
Reinstall the pick roller assembly.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the condition of the pick rollers.
Are the pick rollers free from excess wear, contamination, and
damage?
Go to step 13. Go to step 12.
Step 12
Replace the pick rollers.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Check the paper path exiting the paper tray.
Is the paper path free of fragments and contamination?
Go to step 15. Go to step 14.
Step 14
Clean the paper path.
Does the problem remain?
Go to step 15. The problem is
solved.
Step 15
a Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Go to step 18. Go to step 16.
Step 16
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Go to step 18. Go to step 17.
Step 17
Reinstall or replace the sensor. See
“Sensor (550-sheet tray
trailing edge) removal” on page 449.
Does the problem remain?
Go to step 18. The problem is
solved.
7528
Diagnostic information
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