Action Yes No
Step 10
Verify if the printer is an MFP?
Is the printer an MFP?
Go to step 11. Go to step 13.
Step 11
Perform a copy job.
Does the problem remain?
Go to step 31. Go to step 12.
Step 12
Perform a scan to PC job.
Does the problem remain?
Go to step 31. Go to step 13.
Step 13
Verify if an optional memory is installed.
Is there an optional memory installed?
Go to step 14. Go to step 16.
Step 14
a Reinstall the memory.
b Perform a print job.
Does the problem remain?
Go to step 15. Go to step 16.
Step 15
a Install a Lexmark‑recommended memory option.
b Perform a print job.
Does the problem remain?
Go to step 31. The problem is
solved.
Step 16
Verify if a modem is installed.
Is a modem installed?
Go to step 17. Go to step 21.
Step 17
a Reinstall the modem.
b Reset the printer.
Does the problem remain?
Go to step 18. Go to step 20.
7528
Diagnostic information
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