To generate the fax error file, perform the following steps:
1 In a Web browser, type http://MFP/<IP address>/se.
2 The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:
3 Write down the type of connection, the type of error, and the job in which the error occurred.
4 In the Web browser address bar, type http://MFP/<IP address>/se.
5 Click Report a Fax Problem. The fax check list displays.
6 Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-
level support can assist you if you have questions about the information requested on the page.
Note: The fields requesting the code levels, model number, type of problem are auto‑filled. If the
information is not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by
pressing **411 or typing http://MFP/<IP address>/se in a Web browser.
7 After all the requested information is entered into the Fax Checklist Web page, press the Submit button on
the bottom of the page. A dialogue asking you to save the file appears.
Note: The
file
generated by the MFP is not automatically transmitted to second‑level support. It is placed
on the computer desktop.
8 Enter a name for the
file,
and indicated where you want to save the
file.
9 Press OK. The
file
appears on the desktop.
10 E‑mail the file to second‑level support.
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