Lexmark XC4150 - Page 47

Action Yes No
Step 1
a Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
b Check the test page.
Did the print defect appear on all the pages?
Go to step 5. Go to step 2.
Step 2
• If the aected color is cyan, magenta, or yellow, then replace
the developer unit of the aected color.
• If the aected color is black, then replace the imaging unit.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the aected color is black.
Is the aected color black?
Contact the next
level of support.
Go to step 4.
Step 4
Replace the photoconductor unit.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 5
Check the transfer module for proper installation and damage, and
replace if necessary. See “Transfer module removal” on
page 388.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Clean the printhead. See
“Cleaning the printhead lenses” on
page 483.
Are the lenses contaminated?
Go to step 7. Go to step 8.
Step 7
Clean the lenses, and then reinstall the printhead.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Replace the printhead. See
“Printhead removal” on page 413.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
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Diagnostic information
47