Action Yes No
Step 12
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
a Replace the motor. See “Motor (fuser) removal” on page
372.
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (fuser exit): Paper cleared too early service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the fuser rollers for damage.
Are the rollers free of damage?
Go to step 5. Go to step 4.
Step 4
Replace the fuser. See
“Fuser removal” on page 387.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Go to step 8. Go to step 6.
Step 6
Check the sensor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Go to step 7. The problem is
solved.
7528
Diagnostic information
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