Lucent Technologies FiberReach DDM-2000 - Page 67

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About This Document
Issue 3 June 2000
lxvii
Figure 3. Product Support
Craft
Customer Escalation Procedures
Highest Level of Support
Design Modifications or Updates
Enhancements
RTAC Assistance
Problem Diagnosis/Isolation
Provide Solutions/Work Arounds
Consultation
CUSTOMER
LUCENTTECHNOLOGIES RTA C
First Lucent Contact
Supports Customer
Supports Lucent Installer
LUCENTTECHNOLOGIES
NETWORK SYSTEMS
TRANSMISSION CTS
LUCENTTECHNOLOGIES
BELL LABORATORIES
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