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User Guide
Preface
Customer Support ix
Customer Support
Customer support is available 24 hours, 7 days a week for all Siemens customers. For technical support or general
information, contact Siemens Customer Support through any of the following methods:
Online
Visit http://www.siemens.com/automation/support-request to submit a Support Request (SR) or check on the status of an
existing SR.
Telephone
Call a local hotline center to submit a Support Request (SR). To locate a local hotline center, visit http://
www.automation.siemens.com/mcms/aspa-db/en/automation-technology/Pages/default.aspx .
Mobile App
Install the Industry Online Support app by Siemens AG on any Android, Apple iOS or Windows mobile device and be able to:
• Access Siemens' extensive library of support documentation, including FAQs and manuals
• Submit SRs or check on the status of an existing SR
• Contact a local Siemens representative from Sales, Technical Support, Training, etc.
• Ask questions or share knowledge with fellow Siemens customers and the support community
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