Sievers TOC 800 User Manual

Ionics Instruments 2004 Page iv DLM 30007-08 Rev. A
Standard Limited Warranty
Ionics Instrument Business Group warrants its products (Sievers
™
, Ionics
™
, and Leakwise
™)
for defects in materials and
workmanship. Ionics Instrument Business Group will, at its option, repair or replace instrument components that prove to be
defective with new or remanufactured components (i.e., equivalent to new). The warranty set forth is exclusive and no other
warranty, whether written or oral, is expressed or implied.
Warranty Term
The Ionics Instrument Business Group warranty term is thirteen (13) months ex-works, or twelve (12) months from
installation or start up by Ionics Instruments certified service personnel. In no event shall the standard limited warranty
coverage extend beyond thirteen (13) months from original shipment date.
Warranty Service
Warranty Service is provided to customers through telephone support (1-800-255-6964 or 1-888-245-2595), Monday -
Friday, from 8:00 a.m. to 5:00 p.m. (Mountain Time), excluding all company and legal holidays. Telephone support is
provided for troubleshooting and determination of parts to be shipped from Ionics Instrument Business Group to the customer
in order to return the product to operation. If telephone support is not effective, the product may be returned to Ionics
Instrument for repair or replacement. In some instances, suitable instruments may be available for short duration loan or
lease.
Ionics Instrument Business Group warrants that any labor services provided shall conform to the reasonable standards of
technical competency and performance effective at the time of delivery. All service interventions are to be reviewed and
authorized as correct and complete at the completion of the service by a customer representative, or designate. Ionics
Instrument Business Group warrants these services for 30 days after the authorization and will correct any qualifying
deficiency in labor provided that the labor service deficiency is exactly related to the originating event. No other remedy,
other than the provision of labor services, may be applicable.
Repair components (parts and materials), but not consumables, provided in the course of a repair, or purchased individually,
are warranted for 90 days ex-works for materials and workmanship. In no event will the incorporation of a warranted repair
component into an instrument extend the whole instrument’s warranty beyond its original term.
Consumables (e.g., dilution standards, verification solutions, reagents, and UV lamps, etc.) are warranted to the extent of
their stated shelf life, provided these items are maintained within the stated environmental limitations. Warranty claims for
consumables, reagents, and verification standards are limited to the replacement of the defective items, prorated from the
time of claim to the expiration of shelf life.
Shipping
A Repair Authorization Number (RA) must be obtained from the Technical Support Group before any product can be
returned to the factory. Ionics Instrument Business Group will pay freight charges, exclusive of any taxes and duties, for
replacement or repaired products shipped to the customer site. Customers shall pay freight charges, including all taxes and
duties, for all products returning to Ionics Instruments. Any product returned to the factory without an RA number will be
returned to the customer.
Limiting Conditions
The foregoing warranty shall not apply to defects resulting from improper or inadequate installation, maintenance,
adjustment, calibration, or operation by customer. Installation, maintenance, adjustment, calibration, or operation
must be performed in accordance with instructions stated in the Operation and Maintenance Manual. Usage of non-
recommended maintenance materials may void a warranty claim.
Limitation of Remedies and Liability
The remedies provided herein are the customer's sole and exclusive remedies. In no event shall Ionics Instrument Business
Group be liable for direct, indirect, special, incidental or consequential damages (including loss of profits) whether based on
contract, tort, or any other legal theory. The Operation and Maintenance Manual is believed to be accurate at the time of
publication and no responsibility is taken for any errors that may be present. In no event shall Ionics Instrument Business
Group be liable for incidental or consequential damages in connection with or arising from the use of the manual and its
accompanying related materials. Warranty is valid only for the original purchaser on the Ionics Instruments quote or invoice.
This Limited Warranty is not transferable from the original purchaser to any other party without the express written consent
from Ionics Instrument Business Group. Ionics Instrument Business Group specifically disclaims the implied warranties
of merchantability and fitness for a particular purpose.

Sievers TOC 800 Specifications

General

Brand	Sievers
Model	TOC 800
Category	Measuring Instruments
Language	English