SYSMEX XE-5000 - Page 203

CHAPTER 10 Troubleshooting
Sysmex XE-5000 Instructions for Use 10-23
Revised April 2007
8. Analysis Errors
Error messages:
Background Error
Category:
Analysis Error
Probable Cause
1. Mixing of air bubbles
2. Dirty aperture
3. Faulty reagent
Corrective Action
1. Perform auto rinse:
Press the HELP key on the panel keypad of the Main Unit.
Then select “OK” on the function menu to execute the
automatic cleaning.
2. Remove clogs:
Select “Maint” on the function menu of the Main Unit LCD
screen. Then select “3. Clog Removal” on the
Maintenance screen to execute the clog removal sequence.
If the error persists, clean the detector aperture with the
brush. (Refer to Chapter 9: 9.8 Cleaning the IMI detector
aperture, 9.9 Cleaning the RBC detector aperture.)
3. Replace the reagent.
(Refer to Chapter 9: 9.13 Replacing and registering
reagents.)
Error messages:
RBC Sampling Error
PLT Sampling Error
Category:
Analysis Error
Probable Cause
1. Dirty aperture
2. Abnormal sample
Corrective Action
1. Remove clogs:
Select “Maint” on the function menu of the Main Unit LCD
screen. Then select “3. Clog Removal” on the
Maintenance screen to execute the clog removal sequence.
If the error persists, clean the detector aperture with the
brush.
(Refer to Chapter 9: 9.9 Cleaning the RBC detector
aperture.)
2. Perform the analysis again.
Error messages:
WBC/BASO Sampling Error
DIFF Sampling Error
NRBC Sampling Error
RET Sampling Error
Category:
Analysis Error
Probable Cause
1. Clogging or dirt at optical detector block flow cell
2. Abnormal sample
Corrective Action
1. Clean the flow cell of optical detector block.
(Refer to Chapter 9: 9.11 Cleaning the flow cell in the
optical detector block.)
2. Perform the analysis again.
Error messages:
RBC CCSD Noise Error
PLT CCSD Noise Error
IMI CCSD Noise Error
FCM CCSD Noise Error
Category:
Analysis Error
Probable Cause
1. External noise interference
2. Sudden noise interference
Corrective Action
1. Interrupt the noise source.
Keep the noise source away from the Main Unit.
2. Perform the analysis again.