SYSMEX XE-5000 - Page 204

CHAPTER 10 Troubleshooting
10-24 Sysmex XE-5000 Instructions for Use
Revised April 2007
Error messages:
IMI RF Noise Error
Category:
Analysis Error
Probable Cause
1. The level of RF signal noise is high.
Corrective Action
1. Perform the analysis again.
If the error persists, contact your Sysmex technical
representative.
Error messages:
RBC Bubble Error
RBC Clog Error
Category:
Analysis Error
Probable Cause
1. Clogging at RBC detector or mixing of air bubbles
Corrective Action
1. Remove the clogging from the RBC detector:
Press the HELP key on the panel keypad of the Main Unit.
Select “OK” on the function menu to execute the clog
removal sequence. If the error persists, clean the detector
aperture with the brush.
(Refer to Chapter 9: 9.9 Cleaning the RBC detector
aperture.)
Error messages:
Low Count Error
Category:
Analysis Error
Probable Cause
1. Abnormal sample
2. Clogging at piercer
3. Clogging at sample rotor valve (SRV)
4. Clogging at WB aspiration tube
Corrective Action
1. Perform the analysis again.
2. Clean the piercer.
3. Clean the sample rotor valve (SRV).
4. Clean the WB aspiration tube.
Error messages:
HGB Error
Category:
Analysis Error
Probable Cause
1. Air bubbles are mixed in HGB analysis line.
Corrective Action
1. Perform auto rinse:
Select “Auto Rinse” on the function menu to execute the
automatic cleaning.
Error messages:
HGB Drain Error
Category:
Analysis Error
Probable Cause
1. Draining speed of HGB cell background fluid is low.
Corrective Action
1. Check the drain line tubing of HGB cell.
Check that no tubing is bent or clogged.
Error messages:
IMI Detector Error
Category:
Analysis Error
Probable Cause
1. Dirt or air bubbles in IMI detector
Corrective Action
1. Clean the IMI detector:
Select “Maint” on the function menu of the Main Unit LCD
screen. Then select “3. Clog Removal” on the
Maintenance screen to execute the clog removal sequence.
If the error persists, clean the detector aperture with the
brush. (Refer to Chapter 9: 9.8 Cleaning the IMI detector
aperture.)