Troubleshooting
BMP
®
35/37 User’s Manual 192 Rev A
Troubleshooting
Messages indicate the problem for the task being performed and also provide a possible
corrective action. The following sections provide additional information for troubleshooting
printer errors.
Problem Cause Corrective Action
Hardware Errors
Keyboard works intermittently or
not at all.
One or more keys is stuck in
depressed state.
Identify any keys stuck in down
position. Repress key to unstick.
Clean the keyboard (see Cleaning
the Printer on page 173).
Printer too warm.
Error: 18
The printhead is too hot. The printhead has reached
maximum operating temperature.
Let the printhead cool down for
approximately 10 minutes, then
re-initiate the print job.
Printer too cold.
Error: 20
The printhead has not reached
operating temperature.
Normal operating range is
between 50-104° F (10-40° C).
Allow printer to warm up to
operating temperature before
printing.
Cutter is jammed.
Error: 80
There is a jam in the shear cutter. Remove the side panel and clear
the jam. If error persists, contact
Technical support
Printhead not aligned.
Error: 89
Something is blocking the
printhead from engaging properly
with the tape.
Open the cover and remove any
foreign objects that are preventing
the printhead from engaging
properly.
XY Cutter jammed.
Error : 92
Some media or foreign object
may be preventing the XY cutter
from moving during its cutting
operation.
Open the cover and remove any
media or foreign objects that may
be causing the jam.
You may have to remove the
cutter mechanism to get to the
jam. See page 174.
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