Troubleshooting
BMP
®
35/37 User’s Manual 194 Rev A
Ribbon Errors
Install ribbon color <color name
here>.
Error: 63
The ribbon is the wrong color for
the job. Message displays when
the selected ribbon color is not
found in the label panel.
If a spot color paneled ribbon is
installed when the user picks the
current ribbon, the next color
panel on the ribbon is used to
print the requested color.
If a monochrome ribbon is
installed when the user picks the
current ribbon, the print job
continues with the installed color.
If the user opens and closes the
printer cover, the printer checks
the new ribbon color and resumes
printing if the requested color is
available. If the requested color is
not available on the new ribbon,
the
Ribbon Color prompt is
redisplayed.
Install ribbon and close cover, or
press
Continue with Current
Ribbon.
Expected color not found: <color
name here>.
Error: 84
The expected color panel not
detected. The printer timedout
searching for the correct color
panel. The memory cell indicates
the color is there but the system
can’t find it.
Replace ribbon.
If error persists, contact technical
support.
Use monochrome ribbon.
Error : 91
- OR -
Use 15 inch panel or monochrome
ribbon.
Error : 91
The inserted ribbon is
incompatible with the ribbon used
to create the label.
Install either a 15 inch panel or
monochrome ribbon depending
on the error message shown.
Problem Cause Corrective Action
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