Troubleshooting
BMP
®
35/37 User’s Manual 196 Rev A
Ribbon Errors (continued)
Current ribbon color: Black
For this multi-color job, load this
ribbon last.
To continue, load another required
ribbon, then press any key.
Currently installed ribbon is a
continuous color monochrome
black ribbon.
Note: If multi-color print job is
selected, the label quality is better
when black is printed on top of the
other colors.
Load required ribbon color.
Small Cell Errors
Error reading media memory cell.
Error 48
Incorrect supply is installed.
Media sensor cannot detect
supply type.
Insert media memory cell again or
replace media
Error reading media memory cell.
Error: 49
Printer cannot read/write to the
tape cell.
Open cover and install tape
correctly. The message
automatically clears.
If error persists, contact Technical
Support.
Error reading media memory cell.
Error: 50
If the calculated CRC does not
match with what is read from the
tape smart cell, the data may be
corrupted.
Open cover and install tape
correctly. The message
automatically clears.
If error persists, contact Technical
Support.
Error reading media memory cell.
Error: 51
The Tape cell is the wrong
version.
- or -
Printer class is not valid.
- or -
Printer version is not valid.
Open cover and install tape
correctly. The message
automatically clears.
If error persists, contact Technical
Support.
Media remaining value has
reached 0.
Error: 52
Number of feet stored in tape cell
has decremented to zero.
Replace media or install new tape
roll.
Problem Cause Corrective Action