BT Micro Owner’s Manual
52
To make an external consultation call
While on an external call you can contact another external
number to make an enquiry, as follows:
1. Press the Scroll Down Key () until ‘External Consultation’
is displayed.
2. Select the ‘External Consultation’ option on the display.
3. Select a free line and dial the number.
4. When the call is answered, you can go back and forth
between both calls. Select the ‘Return and hold’ option on
the display each time you want to swap to the other call.
Deflecting calls
This allows you to divert a call that is ringing at your
featurephone.
To deflect a call ringing at your extension
1. When a call is ringing at your featurephone, select
‘Deflect the call’ on the display.
2. Select a free extension from the extension list
presented on the display. The call is presented to the
selected extension and stops ringing at your
featurephone. If you attempt to deflect a call to an
unavailable extension it will continue ringing.
To deflect a call ringing at your extension to voicemail
1. When a call is ringing at your featurephone select
'Deflect to Voicemail ' on the display.
2. Incoming calls are deflected to the Answering Machine.
Internal calls, and incoming calls routed using CDS
routing, are deflected to the extension’s voice mail. If
the Voicemail is busy the call continues to ring at your
featurephone.
Note
For information on setting up and using a Voice Mailbox refer to
page 72.
Diverting Calls
To divert all calls from your extension – Extension Divert
Before you leave your extension, you can divert all your internal
calls and external calls routed using the CDS to your extension,
to ring at another extension.
Alternatively, you can divert all calls presented to your extension
to an external number.
1. From the Idle Menu, press the Scroll Down Key ()
until ‘Extension Divert’ is displayed.
2. Select ‘Divert All Calls’.
a) Enter an internal number if you want to divert all
your calls to another extension.
b) Enter 8 followed by an external number if you want
to divert calls to an external number.
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