BT Micro Owner’s Manual
212
Troubleshooting the PABX
No incoming calls
Check that all phones programmed to ring are not
programmed for DND or divert.
Extension outgoing locked
If you cannot get outgoing access on a 2-wire telephone,
move a featurephone to the extension. If it shows EXTN
LOCK, the extension has been locked and you will need the
unlock code to unlock it. See page 171.
No extension dial tone
Check that the extension has not been disconnected through
programming see page 185.
Not seizing a line for outgoing calls
Check if the line is equipped in programming see page 108 or
185
Check that the key is programmed for line access see page 44
Door intercom not operating
Check the Door Intercom is connected to extension 23.Check
the programming for the door intercom see page99 or 183.
Phone reset
Remember the simple phone reset code 739, which can be
dialled from any extension phone.
Caller Display Store is showing answered calls only. I want
all calls to be shown – Missed Calls
With Caller Display activated in both the telephone exchange
and on the BT Micro, you can choose to have all incoming
callers telephone numbers added to a 'CDS Store' or just the
unanswered calls. These can be viewed on the BT Micro
featurephone.
In default the system is set to only store unanswered calls.
This can be changed in System Programming see page 167.
Power Fail problems
If there is no electrical mains power connected to your BT Micro
and you wish to make or receive external calls, you will need to
connect a standard telephone in to the Power Fail socket found
on the back of the BT Micro. There will be no internal service,
no Broadband connection, Wireless LAN access or Cordless
telephone ( DECT ) service until the power is restored.
Caller Display – CDS is not working
For Caller Display service to work on standard exchange lines
(PSTN lines) it has to be enabled in both the telephone
exchange and on the BT Micro system. If the service is provided
on the exchange line then to activate it on the BT Micro you
need to enter System Programming.
When setting the system time it does not update
immediately
The time and date will not change until all external calls in
progress when the programming change is made have finished.
To Next Page
Loading...
Need help?
General