DGSHAPE DE-3 - Troubleshooting (Installation); Driver Installation Is Impossible

Troubleshooting (Installation)
Driver Installation Is Impossible
If installation quits partway through or if the wizard does not appear when connecting with a USB cable, Engraver
Driver may not have been installed correctly. In such cases, perform the following procedures. (If procedure A
does not solve your problem, perform procedure B.)
Windows 10 (Procedure A)
Procedure
A
Connect the machine to the computer using the USB cable.
B
Turn on the machine.
C
Click [Desktop].
D
On the [Start] menu, click [Settings].
E
Click [Devices].
F
Click [Devices and printers] under [Related settings] on the right side of the screen.
G
Check that the model you are using is displayed under [Unspecied].
H
Right-click the icon of the model you are using, and then click [Remove device].
I
When the message "Are you sure you want to remove this device?" is displayed, click [Yes].
J
Check that the icon for the model you are using is no longer displayed under "Unspecied."
K
Temporarily disconnect the USB cable connecting the machine to the computer, and then
reconnect these devices.
If the printer icon for the machine you are using is displayed under "Printers," Engraver Driver has
been successfully installed.
If you could not solve your problem by following this procedure, perform the procedure under
"Windows 10 (Procedure B)."
Windows 10 (Procedure B)
Procedure
A
Connect the machine to the computer using the USB cable.
B
Turn on the machine.
C
If [Found New Hardware] appears, click [Cancel] to close it.
D
If any printers other than the machine are connected to the computer, disconnect their USB cables.
E
Click [Desktop].
F
Right-click the [Start] button, and then click [Device Manager].
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Chapter 6 Appendix