Troubleshooting
Service Instructions 867 - 04.0 - 10/2019 129
25 Troubleshooting
25.1 Customer Service
Contact for repairs and issues with the machine:
Dürkopp Adler AG
Potsdamer Str. 190
33719 Bielefeld, Germany
Tel. +49 (0) 180 5 383 756
Fax +49 (0) 521 925 2594
Email: service@duerkopp-adler.com
Internet: www.duerkopp-adler.com
25.2 Messages of the software
Please contact customer service if an error occurs that is not described
here. Do not attempt to correct the error yourself.
25.2.1 Information messages
Code Type Remedial action
1203 Position not reached (during
thread cutting, reversal,
etc.)
• Check the controller settings and
change them if required; make
mechanical changes to the machine
(e.g. thread trimmer, setting for belt
tension, etc.)
• Check position (thread lever at top dead
center)
2020 DACextension box not
responding
• Check connection cables
• Check LEDs of DACextension box
• Software update
2021 Sewing motor encoder
plug (Sub-D, 9-pin) not
connected to
DACextension box
• Connect encoder cable to
DACextension box using the correct
connection
2120 DA stepper card 1 not
responding
• Check connection cables
• Check LEDs of DACextension box
• Software update