Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD
Revision G
TROUBLESHOOTING Troubleshooting by Error Message 65
Confidential
3.3.2 Troubleshooting by Error Message
The following tables provide troubleshooting procedures. Confirm the error message displayed on the LCD, and verify it in the following list for the corresponding troubleshooting
remedy. If some parts need to be replaced or repaired, make sure to follow the procedure given in Chapter 4 “DISASSEMBLY/ASSEMBLY”.
Table 3-5. Check point for Fatal error according to each phenomenon (Printer Mechanism)
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point Remedy Reference
At power-on
The CR Motor does not
operate at all.
CR Motor
1. Is the CR Motor cable properly connected to CN21
connector on the Main Board?
1. Connect the CR Motor cable
correctly to CN21 connector on
the Main Board.
"4.2.4.2 Main Board /
Grounding Plate M/B"
(p.126)
2. Is the CR Motor cable damaged? 2. Replace the Printer Mechanism
with a new one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
3. Does the CR Motor operate normally? 3. Replace the Printer Mechanism
with a new one.
The Carriage Unit hits
against the right side of the
Main Frame.
CR Encoder
1. Is the CR Encoder damaged? 1. Replace the Printer Mechanism
with a new one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
2. Is the FFC correctly connected to the connector on the
CR Encoder?
2. Connect the Head FFC correctly.
CR Scale
1. Is the CR Scale properly centered in the slit of the CR
Encoder?
1. Install the CR Scale correctly.
"4.2.5.2 CR Scale" (p.140)
2. Is the CR Scale surface clean? 2. Wipe any dirt off the surface of
the CR Scale. When the
contamination is severe, replace
the CR Scale with a new one.
3. Is the CR Scale damaged? 3. Replace the CR Scale with a new
one.
4. Is the CR Scale correctly installed? 4. Install the CR Scale and the
torsion spring correctly.
The Carriage Unit hits
against the Upper Paper
Guide.
Upper Paper Guide
1. Is the Upper
Paper Guide
correctly installed? 1. Replace the Printer Mechanism
with a new one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
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