Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD
Revision G
TROUBLESHOOTING      Troubleshooting by Error Message 75
Confidential
Table 3-12.  Check point for the Photo Tray Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point Remedy Reference
Any time
Photo Tray does not move 
at all.
Cassette
1. Is the Cassette Unit correctly installed? 1. Install the Cassette Unit 
correctly.
"4.2.3.12 Cassette Unit/EJ 
Cover Assy" (p.122)
2. Is the Cassette Unit damaged? 2. Replace the Cassette Unit with a 
new one.
Photo Tray
Sensor
1. Is the Photo Tray Sensor cable properly connected to 
CN12 connector on the Main Board?
1. Connect the Photo Tray Sensor 
cable correctly to CN12 on the 
Main Board.
"4.2.4.2 Main Board / 
Grounding Plate M/B" 
(p.126)
2. Is the Photo Tray Sensor cable damaged? 2. Replace the Printer Mechanism 
with a new one
"4.2.1 Parts transferred 
from the old printer when 
replacing the Printer 
Mechanism" (p.108)
3. Is the Photo Tray Sensor damaged? 3. Replace the Printer Mechanism 
with a new one
Table 3-13.  Check point for the CD size Error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point Remedy Reference
Any time
The error occurs even the 
12cm CD/DVD is not on 
the CDR Tray.
PW Sensor
1. Is the PW Sensor free from ink stain or paper dust? 1. Clean the surface of the PW 
Sensor.
"4.2.1 Parts transferred 
from the old printer when 
replacing the Printer 
Mechanism" (p.108)
2. Is the PW Sensor connector cable properly connected to 
the connector of the PW Sensor and CR Encoder board?
2. Connect the PW Sensor 
connector cable correctly.
3. Is the PW Sensor connector cable damaged? 3. Replace the Printer Mechanism 
with a new one.
4. Is the PW Sensor damaged? 4. Replace the Printer Mechanism 
with a new one.
CDR Tray
1. Is the white marking of the CDR Tray free from ink stain 
or paper dust?
1. Clean the marking of the CDR 
Tray.
"4.2.5.9 CDR Tray Assy" 
(p.153)
2. Is the CDR Tray correctly installed? 2. Install the CDR Tray correctly.