EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 105
Confidential
CR ERROR (4)
Error name
CR PID underspeed error (error code: 000025)
Cause
When lower than the expected speed is detected
Suspected cause
Jammed paper remained
Foreign object remained
Contamination of CR scale
CR Motor failure
Main Board failure
Troubleshooting
Step Check and measure Yes No
1
Visually check the CR scanning section
Is there no paper jam paper and foreign object in the CR scanning section?
Go to step 2
Remove the jammed paper and foreign object.
2
Check the status of the CR Scale.
Is the CR Scale dirty or damaged?
Go to step 3
Clean, if dirty.
Replace the CR scale in the case of damage.
3
Check the connection of the CR Encoder FFC.
Check the CR Encoder FFC to make sure that it is not inserted obliquely.
Go to step 4
Properly connect the CR Encoder FFC.
Replace the CR Encoder FFC (head FFC) in
the case of damage.
4
Perform CR Motor operation check
Does the CR Motor operate (rotate)?
Go to step 5 Replace the CR Motor.
5
Replace the Main Board Assy.
Does the error occur after replacing the Main Board Assy?
Contact the EPSON Service Department. End