EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 117
Confidential
IS ERROR (1)
Error name
IS PID driving time error (error code: 000100)
Cause
The IS Motor is continuously running for 30 seconds or more.
Suspected cause
Contamination of IS Scale
F/W runaway
Troubleshooting
IS ERROR (2)
Error name
IS PID excess load error (error code: 000101)
Cause
State in which load of I/S Motor exceeds expected load
Suspected cause
Gears of the Inksystem Assy locked due to foreign object
Inksystem Assy failure
Troubleshooting
Step Check and measure Yes No
1
Check the power connection.
Does the error recur when the printer power is
turned off/on?
Go to step 2 End
2
Check for the firmware.
Check whether or not the firmware is the latest
version using the Adjustment program.
Go to step 3
Update the
firmware.
(If firmware
cannot be
updated,
contact the
EPSON
Service
Department.)
3
Visually check for the IS Scale.
Check the dirt on the IS Scale, and make sure there
is no problem.
Go to step 4
Clean the IS
Scale.
(Replace the
Inksystem
Assy if
cleaning is
difficult.)
4
Replace the Inksystem Assy.
Does the error occur after replacing the Inksystem
Assy?
Contact the
EPSON
Service
Department.
End
Step Check and measure Yes No
1
Visually check the gears of Inksystem Assy.
Is there no foreign object on the gears?
Replace the
Inksystem
Assy.
(If the trouble
is not
resolved,
contact the
EPSON
Service
Department.)
Remove the
foreign
object.
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