EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a Revision A
Troubleshooting Troubleshooting procedure 128
Confidential
ADDITIONAL CASSETTE FW ERROR (3)
Error name
Addition contact state error 1 (Stop IR) (error code: 032051)
Addition contact state error 2 (except Stop_IR)
(error code: 032052)
Cause
Optional Cassette Unit installation failure
Foreign object in connection part
Drawer Connector failure
Optional Paper Cassette Main Board Assy failure
Suspected cause
The connection terminal is thought to have a connection failure at the
Printer and optional cassette connection part.
Troubleshooting
ADDITIONAL CASSETTE FW ERROR (4)
Error name
Addition recovery mode error (error code: 032101)
Cause
Occurs when the recovery mode is entered due to a failure of the
firmware update of the additional cassette.
Suspected cause
Firmware update is failure
Troubleshooting
Step Check and measure Yes No
1
Check the Optional Cassette Unit installation
state.
Check that the Additional Cassette is properly
installed.
Go to step 2
Reinstall the
Optional
Cassette
Unit.
2
Check the foreign material in connection part
Check that there is no foreign object trapped in the
contact point between the main unit and the
Optional Cassette Unit.
Go to step 3
Remove the
foreign
object from
connection
part.
3
Replace the Drawer Connector.
Does the error occur after replacing the Drawer
Connector?
End
Replace the
Optional
Paper
Cassette
Main Board
Assy.
Step Check and measure Yes No
1
Update the firmware.
Check if the error is displayed even after firmware
update when the Optional Cassette has been
connected.
Replace the
Optional
Paper
Cassette
Main Board
Assy.
End
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