Trouble during Scanning
525
Problem Solving
15
Unable to Import Scanned Documents to the Computer
If you cannot import scanned documents to the computer, identify the symptom in the
following table to perform the remedy.
Unable to Send a Scanned Document over the Network (FTP/SMB)
If you cannot send a scanned document over the network, identify the symptom in the
following table to perform the remedy.
Symptom Cause Remedy
Unable to find the
scanner.
The machine is not turned on. Switch the main power and power on.
The network cable is
disconnected from the
computer.
Connect the network cable to the computer.
The network cable is
disconnected from the
machine.
Connect the network cable to the machine.
z
Refer to "Interface Cables" (P.21).
The network between the
computer and machine is
abnormal.
Check with your network administrator.
Unable to open a
folder.
The folder is unregistered. Register the folder.
z
Refer to "Create Folder" (P.315).
The folder passcode has been
forgotten.
The passcode cannot be retrieved. Set the
passcode to [Off], and then set the passcode
again.
z
Refer to "Create Folder" (P.315).
Unable to import
data from the
scanner because
of a TWAIN
transmission error.
The scan driver is not
installed.
Install the scan driver.
Operation
terminates during
scanning.
The file size is too large. Lower the resolution, and import again.
z
Refer to "Scan" > "Layout Adjustment" in the User Guide.
Symptom Cause Remedy
A Transmission
Report - Job
Undelivered is
output.
Unable to transmit because
of the error.
Check the Transmission Results in the
Transmission Report - Job Undelivered. If an
error code is displayed, refer to "Error Code"
(P.539).
Unable to send
data over the
network.
The server is not correctly
specified.
Correctly specify the server.
The save destination is not
correctly specified.
Correctly specify the save destination.
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