262 6 Troubleshooting
016-210
016-211
016-212
016-213
016-215
016-217
016-218
016-219
An error occurred in the software.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
016-229
016-230
An error occurred in the software
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
016-233 An error occurred in the software.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
016-234
016-235
016-236
016-237
016-238
016-239
An error occurred in the Authentication feature of the machine.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
016-242 An error occurred in the machine.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
016-400 The user name or password for 802.1x authentication did not match in the setting of Ethernet 1.
Confirm and correctly enter the user name or password in the setting of Ethernet 1. If the error still is
not resolved, check whether the network environment is set correctly.
016-401 The 802.1x authentication method cannot be processed in the setting of Ethernet 1.
Set the authentication method of the machine to the same method as set for the authentication server
in the setting of Ethernet 1.
016-402 The authentication connection of Ethernet1 timed out.
Confirm the network connection of Ethernet1 and switch setting of the authentication device physically
connected to the machine via a network, and check whether it is connected to the machine correctly.
016-403 The root certificate does not match.
Confirm the authentication server and store the root certificate of the server certificate of the
authentication server into the machine.
If you cannot acquire the root certificate of the server certificate, set [IEEE 802.1x] > [802.1x Settings] >
[Verify SrvrCert] to [Disabled] on the display.
016-404 An internal error occurred.
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
016-405 An error occurred in the certificate stored in the machine.
Initialize the certificate.
For more information on initializing certificates, refer to "[Init/Delete Data]" (P. 208).
016-406 An error occurred in the SSL client certificate.
Take one of the following measures:
• Store an SSL client certificate in the machine to set the SSL client certificate.
• If an SSL client certificate cannot be set on the machine, select an option other than [EAP-TLS] in
[Authenticate by].
016-407
016-408
016-409
016-410
016-411
016-412
There is a problem with the customized program registered on the machine.
Modify the customized program and install it again.
Error Code Cause/Remedy