Firmware Version 1.0.9.26
UCM6100 Series IP PBX User Manual
Click on to delete the call queue.
Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout
Extension Postfix. Once configured, users could log in the call queue as dynamic agent.
Figure 119: Agent Login Settings
For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout
Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial
6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can
log in/log out at any time.
Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web
GUI->PBX->Internal Options->Feature Codes. The default feature code is *83 for "Agent Pause"
and *84 for "Agent Unpause".
Queue recordings are shown on the Call Queue page. Click on to download the recording file in
.wav format; click on to delete the recording file. To delete multiple recording files by one click,
select several recording files to be deleted and click on “Delete Selected Recording Files” or click on
“Delete All Recording Files” to delete all recording files.
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