Grandstream Networks UCM6102 User Manual

Firmware Version 1.0.9.26
UCM6100 Series IP PBX User Manual
Page 272 of 305
Figure 155: Queue Status
The current call status (caller ID, duration), agent status, service level, calls summary
(completed/abandoned) are shown for the call queue. The agent status is defined as below.
Table 95: Agent Status
The agent is available/idle.
The agent is ringing.
The agent is talking/busy.
The agent has been logged out.
On the UCM6100, Service Level is defined as the percentage of high-quality calls over all calls in the call
queue, where high-quality call means calls answered within 10 seconds.
Other operations are also available in queue status section:
 Click on "Queues", the web page will redirect to call queue configuration page which can also be
accessed via web GUI->PBX->Call Features->Call Queue.
 Click on to refresh the call queue status.
 Click on [ + ] to expand the call queue detail.
 Click on [ - ] to hide the call queue detail.
CONFERENCE ROOMS
Users could see all the conference room status in this section. It shows all the configured conference
rooms, current users, call duration for each user and conference call.
Figure 156: Conference Room Status

Grandstream Networks UCM6102 Specifications

General

Brand	Grandstream Networks
Model	UCM6102
Category	PBX
Language	English