Grandstream Networks UCM6102

Grandstream Networks UCM6102

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Firmware Version 1.0.9.26

UCM6100 Series IP PBX User Manual

Page 230 of 305

Delay Before Callback

Configure the number of seconds to be delayed before calling back the

user.

Destination

Configure the destination which the callback will direct the caller to. Two

destinations are available:

 IVR

 DISA

The caller can then enter the desired number to dial out via UCM6100

trunk.

Table of Contents

Default Chapter2
- Table of Contents2
Gnu Gpl Information17
Change Log18
- Firmware Version 1.0.9.2518
- Firmware Version 1.0.9.2318
- Firmware Version 1.0.8.1219
- Firmware Version 1.0.7.1120
- Firmware Version 1.0.6.1121
- Firmware Version 1.0.6.1021
- Firmware Version 1.0.5.1922
- Firmware Version 1.0.5.1422
- Firmware Version 1.0.4.722
- Firmware Version 1.0.3.1323
- Firmware Version 1.0.2.2123
- Firmware Version 1.0.1.2224
Welcome26
Product Overview28
- Feature Hightlights28
- Figure 1: UCM6102/UCM6104/UCM6108/UCM611628
- Technical Specifications29
- Table 1: Technical Specifications29
Installation32
- Equipment Packaging32
- Connect Your Ucm610032
- Safety Compliances36
- Warranty36
Getting Started38
- Use the Lcd Menu38
- Table 3: LCD Menu Options39
- Use the Led Indicators40
- Table 4: UCM6102/UCM6104 LED INDICATORS40
- Use the Web Gui41
- Make Your First Call44
System Settings46
- User Management46
- Network Settings53
- Firewall67
- Change Password72
- Ldap Server72
- Http Server80
- Email Settings80
- Table 20: HTTP Server Settings80
- Table 21: Email Settings80
- Time Settings81
- Ntp Server87
- Figure 53: Settings->Time Settings->Holiday87
- Recordings Storage88
- Figure 54: Settings->Recordings Storage88
- Figure 55: Recordings Storage Prompt Information89
- Figure 56: Recording Storage Category89
- Login Timeout Settings90
- Figure 57: Login Timeout Settings90
Provisioning92
- Overview92
- Configuration Architecture for End Point Device92
- Auto Provisioning Settings93
- Figure 58: Zero Config Configuration Architecture for End Point Device93
- Figure 59: UCM6100 Zero Config94
- Table 25: Auto Provision Settings95
- Figure 60: Auto Provision Settings95
- Discovery96
- Figure 61: Auto Discover96
- Global Configuration97
- Model Configuration107
- Device Configuration110
- Sample Application117
- Figure 75: Device List in Zero Config117
- Figure 76: Zero Config Sample - Global Policy118
- Figure 77: Zero Config Sample - Device Preview 1119
- Figure 78: Zero Config Sample - Device Preview 2120
- Figure 79: Zero Config Sample - Device Preview 3121
Extensions122
- Create New User122
- Batch Add Extensions137
- Search and Edit Extension142
- Figure 81: Manage Extensions143
- Export Extensions144
- Import Extensions144
- Figure 82: Export Extensions144
- Figure 83: Import Extensions144
- Email to User145
- Figure 84: Email to User - Prompt Information145
- Figure 85: Account Registration Information and QR Code146
- Figure 86: LDAP Client Information and QR Code146
Trunks148
- Analog Trunks148
- Voip Trunks154
Sla Station168
- Create/Edit Sla Station168
- Table 56: SLA Station Configuration Parameters168
- Figure 93: SLA Station168
- Sample Configuration169
- Figure 94: Enable SLA Mode for Analog Trunk170
- Figure 95: Analog Trunk with SLA Mode Enabled170
- Figure 96: SLA Example - SLA Station170
- Figure 97: SLA Example - MPK Configuration171
Call Routes172
- Outbound Routes172
- Table 57: Outbound Route Configuration Parameters172
- Inbound Routes174
Conference Bridge180
- Conference Bridge Configurations180
- Table 59: Conference Bridge Configuration Parameters180
- Join a Conference Call182
- Invite Other Parties to Join Conference182
- Figure 101: Conference Invitation from Web GUI182
- During the Conference183
- Record Conference184
- Table 60: Conference Caller IVR Menu184
- Figure 102: Conference Recording185
Ivr186
- Configure Ivr186
- Table 61: IVR Configuration Parameters186
- Figure 110: Voicemail Group187
- Figure 111: Ring Group187
- Create Custom Prompt188
Language Settings for Voice Prompt190
- Download and Install Voice Prompt Package190
- Figure 106: Language Settings for Voice Prompt190
- Figure 107: Voice Prompt Package List191
- Figure 108: New Voice Prompt Language Added191
Voicemail192
- Configure Voicemail192
- Table 62: Voicemail Settings192
- Access Voicemail193
- Table 63: Voicemail IVR Menu193
- Voicemail Email Settings194
- Table 64: Voicemail Email Settings194
- Configure Voicemail Group195
- Figure 109: Voicemail Email Settings195
- Table 65: Voicemail Group Settings196
Ring Group198
- Configure Ring Group198
- Table 66: Ring Group Parameters198
- Remote Extension in Ring Group200
- Figure 112: Ring Group Configuration200
- Figure 113: Sync LDAP Server Option201
- Figure 114: Manually Sync LDAP Server201
- Figure 115: Ring Group Remote Extension202
Paging and Intercom Group204
- Configure Paging/Intercom Group204
- Table 67: Paging/Intercom Group Configuration Parameters204
- Figure 116: Paging/Intercom Group204
- Figure 117: Page/Intercom Group Settings205
Call Queue206
- Configure Call Queue206
- Table 68: Call Queue Configuration Parameters206
- Figure 118: Call Queue206
- Figure 119: Agent Login Settings209
Extension Groups210
- Configure Extension Groups210
- Figure 120: Edit Extension Group210
- Using Extension Groups211
- Figure 121: Select Extension Group in Outbound Route211
Pickup Groups212
- Configure Pickup Groups212
- Configure Pickup Feature Code212
- Figure 122: Edit Pickup Group212
- Figure 123: Edit Pickup Feature Code213
Music on Hold214
- Figure 124: Music on Hold Default Class214
Fax/T.38216
- Configure Fax/T.38216
- Table 69: FAX/T.38 Settings216
- Sample Configuration to Receive Fax from Pstn Line217
- Figure 125: Configure Analog Trunk Without Fax Detection217
- Figure 126: Configure Extension for Fax Machine218
- Figure 127: Configure Inbound Rule for Fax218
- Sample Configuration for Fax-To-Email219
- Figure 128: Create Fax Extension219
- Figure 129: Inbound Route to Fax Extension219
Asterisk Manager Interface (Restricted Access)220
Busy Camp-On222
Follow Me224
- Figure 130: Create Follow Me224
- Figure 131: Edit Follow Me224
- Table 70: Follow Me Settings225
- Table 71: Follow Me Options225
One-Key Dial226
- Figure 132: Configure One-Key Dial226
- Figure 133: One-Key Dial Destinations227
Disa228
- Table 72: DISA Settings228
- Figure 134: Create New DISA228
Callback Feature230
- Table 73: Callback Configuration Parameters230
Blf and Event List232
- Blf232
- Event List232
- Table 74: Event List Settings232
- Figure 135: Create New Event List233
Dial by Name236
- Dial by Name Configuration236
- Figure 136: Create Dial by Name Group236
- Figure 137: Dial by Name Group in IVR Key Pressing Events237
- Figure 138: Dial by Name Group in Inbound Rule238
- Figure 139: Configure Extension First Name and Last Name239
Active Calls and Monitor240
- Active Calls Status240
- Figure 140: Status->PBX Status->Active Calls - Ringing240
- Figure 141: Status->PBX Status->Active Calls - Call Established240
- Hang up Active Calls241
- Call Monitor241
- Figure 142: Configure to Monitor an Active Call241
Call Features244
- Feature Codes244
- Table 75: UCM6100 Feature Codes244
- Call Recording248
- Figure 143: Download Recording File from CDR Page248
- Call Park249
  - Park a Call249
  - Retrieve the Parked Call249
- Enable Spy249
- Figure 144: Download Recording File from Recording Files Page249
Internal Options252
- Internal Options/General252
- Table 76: Internal Options/General252
- Internal Options/Jitter Buffer254
- Internal Options/Rtp Settings254
- Table 77: Internal Options/Jitter Buffer254
- Table 78: Internal Options/Rtp Settings254
- Internal Options/Ports Config255
- Table 79: Internal Options/Ports Config255
- Figure 145: FXS Ports Signaling Preference255
- Figure 146: FXO Ports ACIM Settings255
- Internal Options/Stun Monitor257
- Internal Options/Payload257
- Table 80: Internal Options/Stun Monitor257
- Table 81: Internal Options/Payload257
Iax Settings258
- Iax Settings/General258
- Iax Settings/Registration258
- Table 82: IAX Settings/General258
- Table 83: IAX Settings/Registration258
- Iax Settings/Static Defense259
- Table 84: IAX Settings/Static Defense259
Sip Settings260
- Sip Settings/General260
- Table 85: SIP Settings/General260
- Sip Settings/Misc261
- Sip Settings/Session Timer261
- Table 86: SIP Settings/Misc261
- Table 87: SIP Settings/Session Timer261
- Sip Settings/Tcp and Tls262
- Table 88: SIP Settings/Tcp and TLS262
- Sip Settings/Nat263
- Table 89: SIP Settings/Nat263
- Sip Settings/Tos264
- Table 90: SIP Settings/Tos264
Value-Added Features266
- Fax Sending266
- Figure 147: Fax Sending in Web UI266
- Announcements Center267
Status and Reporting270
- Pbx Status270
- System Status276
- System Events278
- Cdr282
Upgrading and Maintenance290
- Upgrading290
- Backup293
- Cleaner297
- Figure 185: Restore UCM6100 from Backup File297
- Table 105: Cleaner Configuration298
- Figure 186: Cleaner298
- Reset and Reboot299
- Syslog299
- Figure 187: Reset and Reboot299
- Troubleshooting300
- Remote Access303
Experiencing the Ucm6100 Series Ip Pbx306
- Fcc Caution307

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