Error Code Error Message Error Status Solution
W160 Dilution factor mismatch
Different dilution factors were
programmed for a sample. Set
consumables (a mixing cup, tips, diluent
and reference fluid) and rerun the tests
from the beginning.
Tests that require different
dilution factors were
programmed for a sample.
Or, a test that does not
require dilution was
programmed after another
test that requires dilution
for a sample.
Set tips, a mixing cup, diluent, and reference
fluid as required and rerun the tests from the
beginning.
Spotting error When sample has not been
spotted onto slides, “<”
or “@” marks will appear
repeatedly.
Measured values with
“@” marks may NOT be
accurate. Rerun the tests
again.
Perform the following troubleshooting:
a. Make sure that a DRI-CHEM AUTO TIPS is
used.
b. Make sure that the tip has not been
previously used.
c. Make sure that there are no bubbles on the
sample surface of the tube.
d. Make sure that the appropriate sample rack
specified for the test tube or Sample Tube is
used.
e. Inspect the sampler O-rings. (Refer to Section
4.7.1)
If the error still occurs after the above
troubleshooting, please contact Heska's
Technical Support Services for assistance.
E0110
E0111
E0112
E0113
E0124
E0125
Sample aspiration ERR
Check the sample.
Clogging error has been
detected during sample
aspiration. Fibrin deposition
in the sample may occur.
Remove fibrin from the sample, and set
consumables (tips and/or a mixing cup, etc.)
and rerun the tests from the beginning.
If the error still occurs, the piping system may
be clogged. Please contact Heska's Technical
Support Services for assistance.
E0121
E0122
E0126
Diluent aspiration ERR
Check the diluent.
Clogging error has been
detected during diluent or
reference fluid sampling.
Check that the mixing cup with diluent or the
plain tube 0.5 ml with reference fluid is set
properly in the sample rack.
Replace the mixing cup and set consumables
(tips and diluent, etc.), and rerun the tests from
the beginning.
If the error still occurs, the piping system may
be clogged. Please contact Heska's Technical
Support Services for assistance.
E0127
E0128
Reference fluid aspiration ERR
Check the reference fluid.
E1000
E1001
Sampler up/down motor ERR Motor drive error has
occurred.
Perform the following troubleshooting:
a. Turn the power switch off.
b. Make sure that no foreign matter (tips
or slides) is present around the sampler
movement area. Remove foreign matter if
exists.
c. Turn the power switch on.
d. If the error still occurs, please contact Heska's
Technical Support Services for assistance.
E1002 Sampler up/down motor operation ERR
E1100
E1101
E1103
Sampler rotation motor ERR
E1102 Sampler rotation motor operation ERR
E1200
E1201
E1203
Syringe motor ERR
E1202
E1204
Syringe motor operation ERR
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