Heska Element DC - Errors Related to Data Communication or Sample Barcode Reader

5.2.12 Errors Related to Data Communication or Sample Barcode Reader
Error Code Error Message Error Status Solution
W090
W097
W099
Serial communication ERR
Check the specification
and the connection of the
communication cable.
Serial communication has
malfunctioned.
When data communication errors occur, perform the
following:
• Make sure that the communication cable has been
connected properly.
• Make sure that the status of the host computer is
ready to communicate.
• Make sure that the communication settings have
been set correctly. (See Section 6.8.3)
If the error still occurs, please contact Heska's Technical
Support Services for assistance.
W200 Barcode reader ERR
No response from the barcode
reader.
The sample barcode reader
has not been connected to
the analyzer.
Connect the sample barcode reader to the USB
Connector of the analyzer.
If the error still occurs, please contact Heska's Technical
Support Services for assistance.
a. When the error codes are other than 0 or 3:
Sample or reference fluid may not be sufficiently absorbed into a
slide.
Perform the following troubleshooting.

Perform the test once again and check the following:
Aspirated fluids (sample and reference fluid) in the tips are
almost equal in volume.
If the aspirated volume is not normal, perform inspection or
replacement of sampler O-ring. (Refer to Section 4.7)
Spotted fluids in the spotting holes on the slide are almost
equal in volume.
If the fluids are not spotted into the spotting holes normally,
contact Heska's Technical Support Services for assistance.

Clean the probes in the ISE unit and the spotting part. (Refer
to Section 4.3)
NOTE: If the error still occurs after the above troubleshooting is
performed, please contact Heska's Technical Support Services for
assistance.
b.When the error code is displayed with number 3, it does not
mean the analyzer malfunction. This means the concentration of
the sample is outside of the measurement range.
NOTE: Refer to the Instructions for Use for the slide measurement range.
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