5.2 Troubleshooting
NOTE: To stop beeping when an error occurs, touch STOP or BUZZER OFF.
NOTE: When an error occurs, the analyzer will terminate the measurements. When rerunning the sample, perform the
settings (sample No. sample ID, sample type, reference interval, and dilution factor) and the consumable’s loading (tip and
mixing cup) from the beginning to start the re-measurements.
NOTE: When an error occurs, the analyzer will terminate the measurements and reset the settings (sample No. sample ID,
sample type, reference interval, and dilution factor). In this case, RERUN is useful to input the previous sample’s settings
automatically.
5.2.1 Startup Errors
1. When the analyzer does not start after the power switch is depressed:
Check that the power cable is properly connected and the circuit protector is not turned off. Then try turning on the
analyzer again.
If the analyzer does not start, please contact Heska's Technical Support Services for assistance.
If the circuit protector is turned off (button protruding), contact Heska's Technical Support Services for assistance.
5.2.2 Display or Printer Trouble
1. White lines appear or certain parts of characters are not printed out:
• The printer head has malfunctioned. Please contact Heska's Technical Support Services for assistance.
2. Printer Errors
Error Code Error Message Error Status Solution
W5110 Printer ERR
No paper.
No paper Replace the recording paper, referring to Section 4.5.
W5120 Printer ERR
Lower the printer head.
Wrong setting of the
printer head
Check that the lever of the printer head is locked (down),
referring to Section 4.5.
E5100 Printer ERR Paper jam Turn the power off and remove the jammed paper, referring
to Section 4.5 and then turn the power on again.
If the error still occurs, please contact Heska's Technical
Support Services for assistance.
NOTE: The test results can be displayed after the tests
completed by Result Search. (Refer to Section 2.2.4)
5.2.3 Slide Reading Error
Error Code Error Message Error Status Solution
W173 Slide info read ERR
No slide information.
Check the slide.
Slide reader cannot read
slide information printed
on the reverse side.
Perform the following troubleshooting and rerun the tests.
a. After the measurements are completed, clean the slide
reader, referring to Section 4.4.
CAUTION
Be sure to turn the power switch off after the
measurements completed when cleaning the slide reader.
During the measurements, the slide transfer bar will move.
b. Check that the analyzer is not exposed to bright external
light.
c. Check that the dot-print part of the slide has no stain
or dust. If the error still occurs, please contact Heska's
Technical Support Services for assistance.
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